Posts Tagged group
By Allen White
We lost Robin Williams nearly a year ago. He was a beloved comedian and actor. In fact, he was so beloved that his name was one of the most searched in all of 2014 on Google. I wrote a post a few days after his death as a response to so many hateful things Christians were saying on the internet. That post was not only the most read post ever on my blog, but was also the most read post ever on Rick Warren’s pastors.com with over 1 million views. If you haven’t seen it, you can read it here.
As I conclude this series on the temperaments of group members and the potential for conflict and misunderstanding, I want us to look at the epidemic of mental illness. It’s not a temperament, but an illness that personally affects 1 in 4 adults or 61.5 million Americans (according to a 2013 report by the National Alliance of Mental Illness). Mental illness affects even more people than that including the family members, neighbors, co-workers, fellow group members, and many others in relationship with those who suffer.
So, what if Robin Williams was in your group?
1. We would have a lot of fun.
If you’ve ever seen Robin Williams on a talk show, you know he was a man of a thousand voices. He would move from one comedic rant to the next and never miss a beat. He really didn’t even need the talk show host. Robin was a one man show who only needed an audience, but it didn’t have to be a large audience.
The best man in my wedding has a brother who was the pilot of Disney’s jet. Most of his job was flying Michael Eisner, president of Disney at the time, around the country. On one flight, Robin Williams was a passenger. He was just as animated and dynamic with a few people on the plane as he ever was on any talk show.
If Robin was in my group, we’d certainly have our hands full, but we would also have a great time.
2. He would want to be “Robin” not Patch Adams or Mork from Ork.
Robin is known for so many beloved and sometimes zany characters, but like all of us, we just want to be accepted for who we are. He probably wouldn’t want us to impersonate his characters or rattle off zippy one liners. In my groups, I’ve never wanted to be regarded as “Pastor Allen.” For the group to work, I need to come to group and be “Allen.” Like all of us, he would like to be accepted as Robin, not a clown, not a showman, not our evening’s entertainment, but just himself.
3. We would learn to be more generous.
Both before but especially after his death, stories flowed about Robin William’s generosity. He required movie studios to hire a certain number of homeless people on the crew as part of his contract for a picture. So many personal stories have surfaced like buying a bike for Conan O’Brien when he was going through a rough time or giving Jessica Chastain a scholarship to attend Juilliard or tirelessly fundraising for St. Jude’s Children’s Hospital.
Every year at Christmas Robin would visit the UCSF Children’s Hospital in San Francisco. In 2001, my son was a baby in the Intensive Care Nursery at UCSF and received a visit from Robin Williams along with all of the other children there. My wife and I missed the visit. Sam was only a month old and has no memory, but after Robin’s death, when I told him that special man had visited him when he was a baby, he was very touched.
I know of a lot of small groups who are very generous. Here in Greenville, South Carolina, the Holy Smokers from Brookwood Church cater an amazing meal for the homeless in the community. Groups have done so many things. But, I believe, Robin could show a group how to go even further.
4. The rest of us would have to remove our masks first and be patient.
The public was very shocked by the extent of Robin Williams’ depression that drove him to suicide. Suicide is a terrible decision in any life. Most of us can’t imagine the state of mind one would need to be in to feel you had no other choice, because we don’t struggle with the things he struggled with.
But, here’s the other thing, if our groups are just skimming the surface of a Bible study, we don’t really know what’s going on with anyone unless they are in enough pain to cry out for help without being shamed by the group. Participating in a small group is not a magic cure for anything. People can pretend to be okay in a group meeting just like they can pretend to have it all together in church, but that’s not okay.
If we ever expect anyone else to open up, we need to open up ourselves. We need to talk about what’s real, what’s hidden, what’s secret — these are the things with power over us. The things hidden in darkness must be exposed to the light. After all, the only thing that thrives in darkness is mold.
Let’s be honest — we’ve been in groups where a member announces a divorce and we didn’t even know there were marital problems. Or, someone files for bankruptcy and we didn’t know the extent of their struggle. There is no room for lone rangers in a group. You and I are not any better than anyone else. It’s time to let down our guard and admit that.
If we wanted Robin Williams or anyone else to open up, we would need to create the right environment. That includes showing our own vulnerability.
5. We would be out of our depth, but we would love everyone generously.
Most small groups are not equipped to deal with mental illness. From Schizophrenia to Bipolar Disorder to Depression, Substance Abuse, Autism and so much more, groups don’t know what to do or how to help. And, that’s okay.
There are doctors and medication and mental health professionals to help with mental illness. Groups are designed for belonging, acceptance, care and Bible study. Group leaders and members don’t need to become mental health experts, but they do need to show Christlike love to everyone God sends their way. While all of us can certainly learn more about mental illness, groups need to fulfill the purpose they are intended for and seek help when the needs go beyond the group’s goals.
If a group’s purpose turns to helping a single member who is struggling, then that person becomes the group’s “project,” and the group members reveal their own co-dependency. No one wants to be someone’s project. If the group is in over their heads, then they need to admit where they can help and where they can’t. There is a time to get other help.
We miss you Robin Williams. Thanks for bringing so much joy to the world. Our regret is you had to suffer so much.
Fall is a prime season to launch groups in churches across the country. In my consulting work, I am working with churches from Florida to Washington and Southern California to New York City. Among churches of various sizes and denominations, we are seeing some tremendous results. But, not every church hits a home run with their group launch. Here are some reasons why.
- You picked the wrong topic.
Small groups are a great vehicle for people to grow spiritually. But, in order for people to grow in a group, they need to actually be in a group. If a church’s goal is to connect their congregation into groups, then a felt needs topic is very attractive. If you give people something they want to study, they will jump right in. If you offer something they “should” study, it may not go so well.
Let me go on the record: Healthy, balanced small groups cannot live by felt needs topics alone. But, kicking off groups usually doesn’t go well with series on evangelism, stewardship, fasting, or other self-sacrificial studies. You need to establish your goal. If you want to increase the number of groups, then go felt needs. If you want to grow your people deeper, then offer these topics to your established groups.
- You set the bar too high.
The more requirements for group leadership, the fewer leaders you will recruit. If you required all of your new leaders to be church members, complete a lengthy leadership training process, or graduate with their Master of Divinity, you certainly limited the number of groups you could launch this Fall.
Your level of acceptable risk will greatly determine the reward. If you invite people to do a study with their friends, then you are only limited to people with friends. If you increase the requirements, you lessen the impact.
If you choose to lower the bar next time, then lessen the risk by forming “unpublished” groups. If the groups don’t appear on your church’s website, group listing, or bulletin, you are not implying any kind of official endorsement of the groups. If friends invite friends, you will form good, lasting groups, and if someone gets in a bad group, well, it was their friend’s group after all.
- You focused on recruiting group members.
As a pastor, if the invitation is for potential group members, you may or may not actually start groups. You will certainly give yourself a lot of busy work trying to find enough leaders to accommodate the prospects or trying to place people in the right group. But, you’ve missed the mark and the point.
If you have a bunch of prospective group members, you might have a group. If you have a leader, you WILL have a group. In fact, the best way to get into a group is to start a group — you’re automatically in! When the focus is on recruiting leaders, you will greatly increase your number of groups. If your focus is on members, you will probably just end up with a mess.
- You put too much distance between the invitation and the response.
When you or your senior pastor made the invitation for people to start a group, how and when did they respond?
If they were sent to the church website to register, they didn’t go.
If they were sent to the church lobby, they walked right by.
If they were invited to a meeting in the near future, they forgot.
If they had a sign up card in their hand during the service, bingo, they’re in!
If they were sent an email to remind them to sign up at church on Sunday, they forgot again.
If they were sent an email with a registration link, then they signed up.
The less distance between the invitation and the response, the greater the result.
- You gave too many steps from “Yes” to starting the group.
If the pathway from the response to the group starting took too many steps, then you lost leaders at every phase.
If you recruited months in advance of your group launch, there were too many days before they started. Cold feet and good intentions didn’t get them there.
If you required a training class, a membership class, a pastoral interview, a group orientation, a group connection, and a final debrief meeting, you lost, lost, lost, lost and lost new group leaders.
If you kept the steps to a minimum, based on your own acceptable level of risk, you kept far more than any of the above scenarios.
- Your recruitment period was too short.
A few years ago, I was working with two churches of similar size who were launching groups on the same week. One church recruited 20 new leaders. The other recruited 60. The first church recruited leaders for one week. The second church recruited for three weeks in a row. Triple the recruiting equaled triple the result. You do the math.
- Your senior pastor was not on board.
If your senior pastor was hesitant about your next series in any way, it hurt you. Half-hearted appeals and hit or miss invitations lead to lackluster results.
If your senior pastor didn’t make the invitation for leaders, that was a huge miss. The senior pastor will get three times the result of any other staff member. I’ve served as an associate pastor for 20 of my 24 years of ministry. As soon as I learned this, I never made the invitation again.
How do you get your senior pastor on board with the series you recommend? You don’t. If you want your group launch to succeed, you have to get on board with where your senior pastor wants to go. If you respect your senior pastor’s direction, you will see respectable results. If you try to pressure your senior pastor into a series that is not his idea, you are on your own (literally).
Last Sunday, I worshipped with a church who had never had small groups. Their senior pastor decided it was time. He cast vision for groups. He kept the response close to the invitation. He focused on recruiting leaders. He did it all right. Then, on Sunday afternoon, 360 new group leaders showed up for training (and they have two more weeks to recruit!)
Learn the lessons from your failed attempt. There is no shame in failure, but there is shame in not learning.
Free Fall Group Launch Debrief – Based on YOUR Questions and Issues
with Allen White
1. Take a brief survey to share where your launch fell short.
2. Login to the webinar on:
Tuesday, October 17 at 3pm ET/ 2pm CT/ 1pm MT/ Noon PT
Wednesday, October 19 at 11am ET/ 10am CT/ 9am MT/ 8am PT
Take the Survey and Register Here: https://www.surveymonkey.com/r/YGW6WZ7
One Participant from Each Webinar will receive a free copy of Exponential Groups by Allen White. You must be on the webinar to win.
by Allen White
Check out this clever video from The Potter’s House of North Dallas. Marc Jeffrey and Travis Simons not only deal with their church members’ fears about joining a group for the first time, but also address a few of their own in a humorous way. They cast vision for what their groups should be and give everyone some guidelines for going forward.
By Allen White
The temptation to start new groups after Easter is fairly irresistible. Easter is by far the largest Sunday of the year. Why not launch groups from the largest crowd you’ll see all year? You might not see them again until Christmas.
But, there are three group killers after Easter: June, July and August. Why start groups in the Spring only to watch them die out over the Summer? It seems they would have a better chance of survival in the Fall.
I have to admit this is exactly what I used to think about launching groups off of Easter, but I had a change of heart once I discovered ways to sustain 80 percent of those new Spring groups in the Fall. Here’s what I’ve learned:
1. Groups Need a Next Step.
Most new groups do not have an opinion of what they want to study next. How many times has a new group leader presented a selection of curriculum to the group only to hear, “They all look good. Why don’t you pick one.” Happens almost every time.
Of course, the other factor here is the fact you invited folks to join a group for six weeks and not for the rest of their lives. For some strange reason, once the six weeks ends, they feel like their commitment is up – because it is.
The first time we launched groups in the Spring, we gathered the new leaders mid-way through the Spring study and invited them to join our next series which began on the second Sunday of October. Then, we held our breath. It’s a long stretch from mid-May to mid-October. October held a big surprise.
When we gathered groups in the Fall to give them a sneak peek at the Fall curriculum, 80 percent of the groups who started in the Spring were right there to join the Fall study. You could have knocked me over with a feather. By giving the groups a next step, even a huge step over four months, is key to helping groups sustain. If I hadn’t experienced this first hand, honestly, I wouldn’t have believed it.
2. Very Few People Take the Entire Summer Off.
Only a handful of folks spend the entire summer at the beach. For the rest of us, chances are we will miss more weekend services in the Summer than group meetings. Before the group hits Memorial Day ask everyone to bring their calendars. Then, find six dates during the Summer when the group can meet. You might choose a six session study or you might choose one of the options below.
The six dates probably won’t fit neatly in a row, but that’s okay. Even if the group can only meet once per month, it’s a great way to stay connected to group life, even if you don’t have a formal group meeting.
3. Summer is a Great Time to Recruit New People to Your Group.
You will find more neighbors outdoors during the Summer than any other time of year. With longer days and kids out of school, why not host a neighborhood block party with your group? Roll the barbecue grill out onto your driveway to grill a few hot dogs. Rent an inflatable bounce house for the kids. Bring plenty of lawn chairs. Maybe even have a little music. Invite everybody.
People will wonder by and join in before you know it. This is a great way to meet your neighbors, and maybe even invite them to your group. By putting the party in the front yard rather than the backyard, neighbors will come and see what’s going on.
4. Get Your Group Outside.
Group discussions don’t work so well outside. The neighbors haven’t agreed to confidentiality for what they hear over the backyard fence. Outdoor Bible studies usually don’t work, but there are plenty of other reasons to go outside.
Who does your group know who needs help? Plan a service day and help a neighbor. If you’re not aware of someone in need of help, go to wydopen.com and see if there’s a project in your area. Or, volunteer a day with Habitat for Humanity or another community organization.
Experiencing life together in a different setting will add depth and richness to your group. Once everyone sees the group in action, the dynamic of your meetings and studies will become dramatically different.
Summer shouldn’t be the death of small groups. In fact, June, July and August can breathe new life into both new and existing groups. With a little planning and a lot of flexibility, Summer could become the best time of year for group life.
By Allen White
In my travels I’ve learned to automate certain things. By automate, I mean repeating the same patterns, not in an OCD fashion, but just so I don’t have to think about things over and over. For instance, I always park on the same level of the same parking garage. When I arrive home after several days on the road, I don’t have to think about where I parked. I parked in the same place I always park.
I do the same with the rental car companies. For years, I’ve used Avis. Why Avis? Someone way back when booked a couple of cars with Avis for me, so I just stuck with it for the same reasons as above. I never have to think about which rental car company I have.
I’ve also learned with Avis to use “Preferred” so I can skip the counter, go directly to the garage, see my name up in lights, find my car and get out of dodge. No lines. No conversations. I’m on my way.
The other day I received a new card from Avis in the mail. I had qualified for “Avis First.” I had no idea what Avis First even was. While airlines often change on trips, Avis is a constant. It’s automated. Now, for my “loyalty,” I received a new status. This qualifies me for free upgrades, but I’m guessing not free drinks, since they are a rental car company…and I don’t drink.
My next step with Avis First was activating my new status online. I went to the website, typed in my information, and received the following message:
“We’re sorry. You may not qualify for Avis First. Please contact customer service, blah, blah, blah.”
I felt almost special. Here this surprise came out of the blue only for me to discover this might have been a fluke. I would have happily stayed “Preferred.” I didn’t need to be “First.” But, Avis led me on. Avis promised me something, then quickly took it back. Then, I began to wonder how I’ve ever done that to other people myself.
How many times have I asked people to sign up for something, then not followed up with them? Did they feel “almost special”? The pastor invited them to host a group or teach a class or lead in some way. They said, “Yes,” then they never heard from anybody.
How many times on a whim had I tossed out an offer that I wasn’t prepared to follow through on? Now, from the size of the churches I’ve worked with, I could probably make some excuse about the sheer numbers of responses. But, to the person who took me up on the invitation, the only response they were thinking about was theirs. If I gave them a bad experience, how likely would they be to stick their necks out again?
An invitation without a next step in place is a disaster. If you invite someone to lead a small group, what’s the next step? Often I’ve offered the next step immediately after a weekend service rather than asking them to come back during the week. If people are open to joining a group, do we make them wait for us to process a card or send them to a website? What if the card gets lost or if I get lazy, do they feel “almost special”? What did it take for them to say “yes,” and will I ever get that “yes” from them again?
A good idea without a next step is a bad idea. So is a good idea with two or three or five next steps. What does this look like?
Step 1: If you’d like to join us, please fill out a card.
Step 2: If you’re patient, we will reply to your card at some point after we’ve entered it into the database and figured out what we’re going to do for you.
Step 3: Now that you’ve patiently waited, we are going to invite you to a meeting to come back to, so we can give you more information about what you’re interested in.
Step 4: Thanks for coming to the meeting, if you’re really serious about this, we’d like you to join us for training so you’ll be qualified to do what you want to do. We’ll send you some information on when the next training is coming up.
Step 5: Thanks for joining us for training. You are now qualified, provided that your a member of the church, complete an application, and set up a time to be interviewed.
Step 6: Thanks for submitting your application, we will contact you about a time for your interview.
Step 7: Welcome to your interview. Let’s take some time to get to know each other and see where you can serve in our church (or can’t).
None of these steps are bad, but every additional step increases your margin for error. Either someone on your team will drop the ball by not following up with the person, not getting an email on time, or is just too busy to pick up the phone, or the person who was interested lacks the gift of perseverance and gave up somewhere around Step 3.
The next step should be both clear, accessible and somewhat automated. If you want to gather some friends and do the small group study, give us 10 minutes after the service, and we’ll give you enough to be dangerous and an experienced leader to help you. No cards. No waiting. No endless communication loop. Briefing, boom, you’re good to go.
Avis finally got their act together. After I emailed customer service, I received a reply the following day saying I was indeed special and qualified for Avis First. Granted, I wanted to feel special sooner via their website, but now I am special nonetheless.
In a couple of hours, I will pick up my first special car with Avis First. If “special” means Crown Victoria, I’m not going to feel so special…unless it’s equipped with lights and siren.
Every once in a while in my life as a small group coach and trainer, I run into a senior pastor who insists on weekly attendance numbers from their groups. This is not so much for the purposes of discerning how the group is doing and isn’t even for the purpose of member care.
These pastors hearken back to the day of the old attendance board in the front of the auditorium. You remember those:
Last Sunday’s Attendance: 267
One Year Ago: 263
Sunday School Attendance: 56
While megachurches are often accused of being “only about the numbers,” it seems like others have a little number-envy going on themselves.
Small group pastors ask me, “Is weekly attendance really important?” To which, I refer them to Good Reasons to Take Group Attendance [LINK]. While the small group pastor acknowledges those benefits, he or she soon confesses the pressure for attendance numbers is coming from outside – from a tote board -obsessed senior pastor. They don’t care who’s signed up for a group. They want to know on a weekly basis who’s actually attending the group. Here is why this recordkeeping might be a bad idea.
Small Groups Are More Like Families Than Classes
Let’s say you have a family of five. Your son has a late practice so he can’t make dinner tonight. Sitting around the dinner table, do you have a family of four or a family of five? Small groups are more like families than classes.
Groups are built on community around a Bible study. Classes are based on a course of study. If you skip too many classes, then you miss the content – the class is really of no benefit to you. But, a group is not a class.
Yes, there are group rosters. And, yes, attendance may vary. But, what happens not only during group meetings, but also in group life is what causes small groups to stand apart. Whether you attend the meeting or not, you’re a part of the group.
Years ago, we had a neighbor who attended our church and wanted to join our small group. She lived right around the corner, so our group was convenient for her. She also wanted her husband to attend the group. He came once, but obviously didn’t want to be there.
They had busy lives, so rather than spending an evening apart with her at group and him at home, she opted to stay home as well, but we kept her on our roster. She never attended a meeting, but my wife would check in on her regularly, go for walks, and once in a while, she would show up for group.
She wasn’t a part of anybody else’s group. This was her group, whether she was there or not. Attendance records would report her as “inactive,” but we connected with her every week outside of the group meeting. See where record keeping can go a little haywire?
Small Group Attendance Alone Is a Poor Measure of Church Health
While it’s important to know over all how many people are connected to groups, ministries and classes, numbers should never be an end in themselves. What do those numbers mean? “Well, we have 80 percent in groups, so our small group pastor can keep his job.” “We’ve gone up and down with group attendance. Small groups aren’t working in our church.” That may be, but are you really getting the information you need?
Here are better metrics for group and congregational health:
How many leaders have you developed?
Every believer is called to “go and make disciples” (Matthew 28:19-20). There are no exemptions from the Great Commission. How are you empowering and equipping your members to gather a circle and make disciples? For many churches, an easy-to-use DVD curriculum is the answer. The person doesn’t need to be a leader or a Bible scholar. They just need to invite some friends. What makes this even better is if you create the video teaching yourself.
How’s the load of pastoral care?
When numbers go up, care goes down. I believe Pastor Rick Warren said that. This is why even though Saddleback Church has well over 25,000 in attendance, they also have well over 4,700 small groups.
A church will never be able to hire all of the staff it needs – mini-church or megachurch – it’s the same case for everybody. But, there are gifted people sitting in our pews every Sunday. If we encouraged them, and they said, “God use me,” we shouldn’t be surprised, but God uses them.
As people care for each other in groups, the need for pastoral care goes down. The Body is encouraging and serving one another.
Now, every church culture is a little different. Some church members are well trained in calling the church office for every little thing they need. Others simply feel out rightly entitled. But, when care goes up in groups, phone calls to the church office will go down.
How has assimilation improved?
When people start attending your church, how easy is it for them to make friends? How are they connecting? Groups are a great place for people to start.
In most churches, everyone can’t know everybody. But, everybody needs to know somebody. Statistically, that number is around 6-7 people. That’s all it takes for a person to stick. And, that sounds like a small group to me!
People who feel the connection and care of the church body outside of the Sunday morning service are more likely to stick around. A few months ago, our family started attending the Greenville, SC campus of NewSpring Church. Our kids where actually invited first and loved it. My oldest son would like to go to church twice per week!
My wife and I joined a small group – not because we had to – but because we were invited. Here’s the interesting thing – even though over 3,000 people attend the Greenville campus, we run into members of our small group on a regular basis. We just pick each other out of the crowd. There’s just something really great about seeing a smiling, familiar face in a large crowd. [Begin Cheers theme song…]
Other than our small group and our children’s teachers, we don’t know anybody else at NewSpring. We’ve never met our pastor. We don’t know the staff. But, we do know our group, and that’s all we really need.
What’s more important: attendance or relationship?
If attendance supersedes relationship, then if you lose a member here or there, you just replace them to keep your numbers up. After all, if you’re posting numbers on a tote board, a decline is sending a bad message.
But, if relationship is valued over attendance, people will invest in each other and build into each others’ lives. Whether members are present at each meeting or not, they are loved, valued, encouraged and supported. These are harder things to measure, but are far more meaningful.
A debate runs between small group pastors and sometimes senior pastors about whether to keep small group attendance and why. While it can be difficult at times to get relational small group leaders to accomplish the task of keeping group attendance, here are some benefits to taking weekly group attendance.
Alerts You to Major Shifts
Groups who typically have 80 percent or more of their group members in a meeting on a regular basis are in their sweet spot. Even if their attendance occasionally dips below 50 percent, there really is not much to worry about.
But, there are two situations where you or your small group coaches need to intervene:
- Groups with Too Many Members
Warm, welcoming groups can’t help but to grow. The members keep inviting their friends and in a matter of days to weeks, the group can grow well beyond what’s comfortable for a group meeting or even the average sized house. Rather than putting a cap on how many new people the group can invite, it’s time for a conversation. What’s next?
If the group is sub-grouping to smaller groups of eight or less, discussion can continue and everybody can get their word in. Sub-grouping paves the way for new groups to form potentially. But, I would not recommend using words like: birth, split, multiply or divide. These are code for “the small group pastor is only concerned about his/her own success and doesn’t truly care about people.” While small group pastors know that’s simply not true, the reality is our group leaders and members are wise to us.
The best way to get a group to multiply/divide/birth/split is to allow the size of the group to become a problem for the group. When they “feel the pain” of an oversized group, they will be more motivated to relocate some of the sub-groups to another house. Coach them toward this decision. Don’t dictate this, but guide them into something they will feel good about down the road.
2. Groups with a Rapid Decline.
For most small group leaders, especially new group leaders or hosts, a significant decline in attendance often feels like personal failure, even though it’s not. If they started with 14 and are now sitting in a cavernous living room with four people, they assume it’s their fault – maybe they’re just not cut out for this. But, we know better than that.
These group leaders need to know 100 percent attendance is not necessarily the goal. What we’re striving for is letting God work in the group. Sometimes God can’t do what he wants when 14 people are there, but He can when it’s only four. When attendance drops, leaders need to be reassured.
But, if attendance drops and stays low, that’s whole other issue. What’s going on in the group that might be keeping people away? Are the meetings going to long? Is the leader unprepared? Is someone dominating the discussion and turning this into his/her personal support group? Not only is it time to coach the leader, it’s also time to conduct some “exit interviews” with group members who have left the group. This is not license for whining, but it could certainly give insight into what’s going on in the group.
The presence of a narcissist (read more here) or someone with a major life issue could certainly curtail the group’s effectiveness and ultimately its existence. Intervention by a group coach is essential to the group’s survival. Don’t hesitate to act.
Identifies Potential Trouble Spots
If a group fails to report attendance, it either means the group leader is not a detail-driven, task-oriented person or the group is facing trouble they’d rather not report. If the group leader is not a report-taker, then have them designate someone else in the group to submit the reports. Sometimes the leader’s spouse is more diligent with reporting. After all, opposites do attract.
If the group leader has gone silent, then the group coach needs to investigate. Maybe the group has stopped meeting. Maybe their attendance has dropped and they’re embarrassed to report (see above). If they miss one week of reporting, it’s probably no big deal. But missing multiple weeks should put the group on your hot list for follow up.
Warns of Groups Going Underground
If groups aren’t reporting their attendance and leaders aren’t calling anybody back, either the group has failed or gone underground. While we live in a free country and people can gather and study whatever they want, there are some key advantages to staying connected to a group coach and a small group system (Article: Why Do I Need a Coach?)
Failure to take attendance is certainly only one indicator that a group may have “gone rogue.” This is not the time to evoke a strict, controlling approach to group oversight. Group coaching is built on relationship (Article: Why Small Group Coaching Fails). Encourage their small group coach to work on the personal relationship. In time, this will bring the group and its leader back in the fold.
Practical Solutions to Group Attendance
Back in the day, the Sunday School superintendent left a folder in every classroom. The teacher would check off the attendance and put the folder outside of the door. Attendance was fairly easy to collect. But, collecting attendance from off-campus groups can be a little trickier.
Paper forms are probably not the solution, especially if they need to be mailed or dropped off at the church. Digital solutions are far superior. You can use a survey tool like Surveymonkey.com to send a simple survey to your group leaders asking them to list their members by name or just give a total for the week, add any prayer requests, and ask questions about group life.
A far superior solution is an online database such as churchteams.com which sends a report reminder after each group meeting. Leaders just need to click a link, fill out their report, click “save,” and then they’re done. Churchteams saves all of the data online and sends out analytics at the end of each month identifying potential trouble spots.
While there are many good reasons to take attendance in groups, there are also some negatives around record-keeping. But, that’s for another post.
Almost every small group pastor or director will agree coaching small group leaders is important. Yet, many of those pastors would also admit they don’t know how to adequately coach their small group leaders. Having tried and failed at various coaching structures many times myself, I have found three key issues in unsuccessful (and eventually successful) coaching.
Many coaching structures fail simply because no one knows what a coach is supposed to do. Is the coach an administrator or record keeper? Is the coach a trainer? Is the coach a figurehead so we can say we have a coaching structure? What do we expect our coaches to do?
If we need coaches to train leaders, then why are small group pastors still running centralized training meetings? Do we really need coaches to collect rosters and reports? Don’t we live in the 21st century? After all, churchteams.com will solve all of these administrative issues. (In an effort for full disclosure, I believe ChurchTeams is the best small groups’ database on the planet. Boyd Pelley did not pay me to say that. He did buy me an ice cream once.)
What do we need coaches to do? We need coaches to do the things we can’t do ourselves. If we had, say, five small groups, then what would we do with those leaders? We’d call them on a regular basis. We’d get together for a cup of coffee. We would personally encourage them, answer their questions, and pray for them. We would invest in the relationship. What if our coaches started there? Coaching is based on relationship. If there’s no relationship, not much coaching will take place.
A friend of mind called me a while back. He was frustrated because many of his coaches were quitting. I asked him what he was asking them to do. He wanted his volunteer coaches to hold a monthly training meeting with their leaders on the church campus. Then, I asked him if he’d ever driven in his city?
This was a major metropolitan area. So, think of requiring volunteer small group coaches to hold monthly training meetings in the middle of one of the 10 largest cities in the U.S. It wasn’t working, and his coaches were quitting.
Face to face meetings are great. If you can pull them off with all of your leaders together, that’s really great. But, most people can’t. Fortunately, there are some alternatives.
Why not meet “together” with small group leaders on freeconference.com or Skype? Every day I coach small group pastors across the country over the phone or by teleconference. I’ve met few of them in person, but we connect on a weekly basis. We have a relationship, and they have seen success in growing their groups. This works with leaders locally too.
Facetime is necessary (the real, in-person version). Again, coaching is built on a relationship. But, maybe the face to face meetings are with one or two group leaders and not all of them. We can use other means to connect at other times. Don’t get me wrong. I am not advocating a simple “Like” on Facebook or a bulk email to all of the leaders at once. The connection must be personal to grow the relationship.
Lack of Accountability
None of us likes to make people uncomfortable. Some of us avoid this discomfort to the point of not asking our coaches if they’re coaching. Then, we discover not much coaching is taking place. We shouldn’t be surprised.
Only what we supervise gets done. Now, we don’t have to come down on our coaches like a ton of bricks, but we do need to ask. Rather than asking, “Have you contacted your leaders?” we should assume the good, qualified people we recruited to coach are actually coaching. The question could go like this, “What are you learning from your leaders?” They won’t get defensive.
They might respond, “Well, I haven’t contacted any of them lately.” That’s okay. Give them a deadline, “I understand you’re busy, but connect with your leaders in the next two weeks, then I’ll check-in with you again.” Presuming the best about our coaches both honors and motivates them. Giving them accountability helps them keep their commitment to coaching and eliminates the guilt of not fulfilling their commitment.
Effective, motivated coaches need direction that is clear, reasonable, and accountable. How do I know? A good coach taught me that…as he was resigning. Do your coaches know your expectations? Do you know your expectations? Are your requirements reasonable? And, if it’s truly important, are you holding them accountable? These three simple words will transform your coaching structure.
Other Posts on Small Group Coaching:
Last week I had the privilege of sharing a few thoughts with Jay Daniell, host of GroupTalk for the Small Group Network. We talked
about recruiting new small group leaders. I had the chance of sharing about five different ways and possibly at the same time. You can listen HERE.
Here are my notes from the call:
What is a group leader?
- An “Official” Group Leader representing the church
- A Group Host for one series
- Someone who gathers their friends for a study – 700 new launched at HPC this month.
- Will they have the title of “leader”?
- Will their names be on the church website?
- Will they participate in a connection event?
Who should you recruit?
- Influencers, existing group members, anyone willing.
- The type of group will determine the starting point re: qualifications.
- Official group – church member, training, interview.
- Host home – member or not, briefing, interview/application.
- “Go and Grow” – breathing and briefing
What should you recruit them to?
- DVD-based curriculum – easy to use.
- Just-in-time training – on the DVD, Youtube, blog.
- Trial Run – 6 weeks – Are they actually good at gathering and leading?
- A job description and a rigorous process don’t guarantee “problem free” groups. According to Mark Howell, there is no “problem free.”
How should you recruit them?
- Small Group Pastor/Director – You shouldn’t.
- Leverage your senior pastor and the pulpit.
- Align the weekend service and the group study, if you can. If not, leverage the senior pastor and the pulpit anyway for a non-aligned DVD-based series.
What if my senior pastor isn’t interested?
- Get your senior pastor interested.
- Create your own curriculum.
- Give your pastor great stories from small groups.
- Begin to think: “How can we launch small groups on that?” – Mother’s Day, Father’s Day, Grandparents Day, Columbus Day (singles)… Church events, church initiatives, major strategic moves in coming year.
- Intersect groups with your pastor’s interests.
- If your pastor wants to engage men, the answer is groups.
- If your pastor wants to improve stewardship, answer = groups.
- If your pastor wants to build a building…
- If your pastor wants to disciple new believers…
- Emphasize missions…
- Wherever God is leading your senior pastor to go, head right into that direction and become a broken record.