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Posts Tagged voice mail
By Allen White
People hate meetings. Meetings are inconvenient. People are busy. So, we really need to ask the question: What is training?
Training can be a blog post. In fact, that’s how my blog at allenwhite.org got started. I would answer one of my leader’s questions each week and send it to all of the rest.
Training can also appear in your video-based curriculum, if you are developing your own. By adding weekly training to the video, leaders have what they need when they need it as they go through the materials.
Training can be sent by video through an email. Any small group pastor/director with a smartphone, a tablet, or a laptop can record a 2 minute video (not longer) and send it out to his/her small group leaders each week. This is even better than training delivered with video-based curriculum, because you can answer timely questions as they are asked rather than anticipating what questions they might ask.
Yes, we still need initial training to get a group started. This could happen between services or even during a service, but we need to rethink small group training. If leaders are learning through blogs, books, articles, or video emails, then that IS training.
One day I was talking to a pastor who came from a career in corporate training. As we talked about delivering training to group leaders when they needed it, he said, “You know, considering my background, this is going to sound funny, but the best training comes from the person who is proximate to the group leader when he or she is facing a problem.”
Rather than creating a seminar on common group issues and rounding everybody up at the church on Tuesday night, a conversation with an experienced leader or coach at the right time produced more meaningful training. Group leaders are best served when the training meets a current need as they are facing it. Leaders aren’t concerned with difficult group members until they have one. Leaders can be trained and prepared to a certain extent, but chances are they won’t remember what’s given to them if they are not currently facing the problem.
One Sunday morning a group leader who was a former member of my small group came up to me in the church lobby. She was concerned about an overly talkative member of her group and how to handle the situation. I had to laugh to myself because this former overly talkative member of my group was asking her former overly talkative group leader about a problem she was having with an overly talkative person in her current group. Ironic, huh?
In just a few minutes, I gave her a couple of tips on how to handle the situation. She thanked me. After the next meeting, the problem was solved. The over talkative group member felt insulted and never came back. Okay, that’s not true. The group member received the message loud and clear and cooperated from then on.
This group leader didn’t need to wait for the next training to come around, she came directly to me. She didn’t need to take copious notes from my training, it stuck in her head. Why? Because I gave her the training she needed when she needed it. Those are the lessons that stick.
While there is certainly a place for centralized Basic Training, the best training comes from the coach when group leaders need solutions to their problems. Rather than conducting meetings, develop relationships. Blogs and video training can certainly supplement what the coaches are doing, but the coach is the primary trainer. Small Group Pastors and Directors should invest their time in training coaches and developing their Small Group Team rather than overshadowing their coaches and micromanaging group leaders.
The world of training has changed. Online courses are replacing university campuses. Crash courses in some fields are all someone needs to build a successful career. If centuries-old educational institutions can innovate how they train and equip the future workforce, then it’s time for the church to innovate as well. Training tools should be developed for individual leaders through digitally, interactive technology. Groups of leaders can be trained online, but meet individually with their coach in person. Mobile devices, social media, and voice mail have made it possible to literally “encourage one another daily.”
Excerpt from Exponential Groups: Unleashing Your Church’s Potential by Allen White. Published by Hendrickson Publishers. Copyright (c) 2017 by Allen White Consulting, Inc. All Rights Reserved.