In some circles, coaching is either underrated or
non-existent. I think this is a mistake. Coaching provides a number of things
for new and established leaders:
Support and encouragement.
Customized training target to specific needs.
A spiritual covering for ministry.
Supervision and accountability.
A resource to help meet the needs of group
A sounding board for new ideas and
A relationship with a like-minded leader.
A link between the group and the church.
If you’re not providing this for your leaders, then how are you helping them? Meetings and emails might provide a little help, but they won’t provide help at this level.
Where to Start
Start with new leaders. A completed org chart does not need
to be in place to effectively coach leaders. In fact, I’ve seen some very impressive
org charts that actually didn’t represent very much. There wasn’t much coaching
going on, but everyone was accounted for.
New group leaders need the most help, so start with them. When prospective leaders show up at a new leader briefing, they can meet their coaches. The assumption is that every new group leader at your church gets a coach, and they should. New leaders are far more accepting of both the coaching and the help than established leaders. In fact, if you assign coaches to seasoned leaders, that announcement will be met with anything from suspicion to resentment. Established group leaders will need a different style of coaching, which is covered in Chapter 10 of Exponential Groups.
New leaders need the most help. They will have many questions. As the church continues to implement new strategies of forming groups like the HOST model or “do the study with your friends” strategy, two things will happen: (1) the “leaders” of these groups will be less “experienced” and will need help, and (2) the church leadership will not be as familiar with these “leaders.” The safety net here is launching non-groups led by non-leaders which are not advertised, but there is still a responsibility to these non-leaders and their non-groups. If each of these prospective leaders, even in the unadvertised groups, has a coach, then the leaders will be supported in meaningful ways, and the church will be assured of what’s going on because the coach is checking in.
Coaching will help new groups actually get started and will keep them going as they face various issues and possible discouragement. As new leaders are forming their new groups, it’s easy for them to get overwhelmed. An experienced leader who is willing to coach these new leaders will help you get more groups started.
Shepherding God’s people is a big responsibility. It’s just about the biggest. By recruiting “under-shepherds,” you can guide your new leaders and new groups into transformative experiences in their groups.
Almost every small group pastor or director will agree coaching small group leaders is important. Yet, many of those pastors would also admit they don’t know how to adequately coach their small group leaders. Having tried and failed at various coaching structures many times myself, I have found three key issues in unsuccessful (and eventually successful) coaching.
Many coaching structures fail simply because no one knows what a coach is supposed to do. Is the coach an administrator or record keeper? Is the coach a trainer? Is the coach a figurehead so we can say we have a coaching structure? What do we expect our coaches to do?
If we need coaches to train leaders, then why are small group pastors still running centralized training meetings? Do we really need coaches to collect rosters and reports? Don’t we live in the 21st century? After all, churchteams.com will solve all of these administrative issues. (In an effort for full disclosure, I believe ChurchTeams is the best small groups’ database on the planet. Boyd Pelley did not pay me to say that. He did buy me an ice cream once.)
What do we need coaches to do? We need coaches to do the things we can’t do ourselves. If we had, say, five small groups, then what would we do with those leaders? We’d call them on a regular basis. We’d get together for a cup of coffee. We would personally encourage them, answer their questions, and pray for them. We would invest in the relationship. What if our coaches started there? Coaching is based on relationship. If there’s no relationship, not much coaching will take place.
A friend of mind called me a while back. He was frustrated because many of his coaches were quitting. I asked him what he was asking them to do. He wanted his volunteer coaches to hold a monthly training meeting with their leaders on the church campus. Then, I asked him if he’d ever driven in his city?
This was a major metropolitan area. So, think of requiring volunteer small group coaches to hold monthly training meetings in the middle of one of the 10 largest cities in the U.S. It wasn’t working, and his coaches were quitting.
Face to face meetings are great. If you can pull them off with all of your leaders together, that’s really great. But, most people can’t. Fortunately, there are some alternatives.
Why not meet “together” with small group leaders on freeconference.com or Skype? Every day I coach small group pastors across the country over the phone or by teleconference. I’ve met few of them in person, but we connect on a weekly basis. We have a relationship, and they have seen success in growing their groups. This works with leaders locally too.
Facetime is necessary (the real, in-person version). Again, coaching is built on a relationship. But, maybe the face to face meetings are with one or two group leaders and not all of them. We can use other means to connect at other times. Don’t get me wrong. I am not advocating a simple “Like” on Facebook or a bulk email to all of the leaders at once. The connection must be personal to grow the relationship.
Lack of Accountability
None of us likes to make people uncomfortable. Some of us avoid this discomfort to the point of not asking our coaches if they’re coaching. Then, we discover not much coaching is taking place. We shouldn’t be surprised.
Only what we supervise gets done. Now, we don’t have to come down on our coaches like a ton of bricks, but we do need to ask. Rather than asking, “Have you contacted your leaders?” we should assume the good, qualified people we recruited to coach are actually coaching. The question could go like this, “What are you learning from your leaders?” They won’t get defensive.
They might respond, “Well, I haven’t contacted any of them lately.” That’s okay. Give them a deadline, “I understand you’re busy, but connect with your leaders in the next two weeks, then I’ll check-in with you again.” Presuming the best about our coaches both honors and motivates them. Giving them accountability helps them keep their commitment to coaching and eliminates the guilt of not fulfilling their commitment.
Effective, motivated coaches need direction that is clear, reasonable, and accountable. How do I know? A good coach taught me that…as he was resigning. Do your coaches know your expectations? Do you know your expectations? Are your requirements reasonable? And, if it’s truly important, are you holding them accountable? These three simple words will transform your coaching structure.
Catch The 10 Biggest Coaching Mistakes Webinar with Allen White on Wednesday, March 4, 2020 at 1pm Eastern. For more information: https://allenwhite.org/10biggest
COACHING EXPONENTIAL GROUPS Make Every Group a Healthy Group An online course to help you build a coaching structure to support group leaders. REGISTER NOW “Definitely worth our time! Practical and Helpful!” Steve Curran, Compassion Christian Church,...