Connecting the Invitation and the Response

Connecting the Invitation and the Response

By Allen White

What if the difference between success and failure lies in the few steps between the auditorium and the lobby? That’s what I witnessed about a year ago. The much beloved responsefounding pastor of a multi-site, megachurch invited his congregation to open their homes and invite their friends to join them for a six week study the church had produced. The curriculum was awesome. The pastor did the teaching. The topic was relevant. It was a sure thing, but don’t be so sure.

At the close of the service, the pastor made an impassioned appeal for his members to take the next step and start their own group. But, it wasn’t just one next step, it was 20-30 next steps out to the lobby. That evening a crowd of 1,000 adults netted 18 groups. All of our hearts sank.

The pastor had said the right words. He was presenting the right offering at the right time. The church was familiar with small groups. Why the poor result?

Over the years, I’ve seen great messaging become ineffective simply by the distance between the invitation and the response. The best curriculum, the strongest leadership or even the most carefully crafted appeal can all unravel in a matter of minutes if the wrong step is given in recruiting group leaders. A few simple nuances can net a profound effect.

At that church, we made a quick change. Rather than prospective group hosts responding by signing up in the church lobby after the service, the new next step involved no steps at all. The response was simply to take out a card and sign up right there in the service. The cards were collected at the end of the service. The result went from 18 groups to 248 groups in less than 24 hours. The final result over the next three weeks was 1,100 new groups across all of their campuses.

I am convinced most people only think about church when they are sitting in church. Any effort to send people to the lobby or God forbid send them home to sign up on a website simply does not work. By the time well intended church members hit the threshold on Sunday morning, their stomachs have raced to lunch and their minds have raced to evacuating the premises as soon as possible. The moment has gone.

The closer you connect the invitation to the response, the better the response. If the invitation is made in a service, then collect the response in a service. If the same invitation is made by a video email at midweek, then collect the response in the email. By simply providing a link in the email, a willing member can click the link and sign up to start a group right on the spot.

In a perfect world, church members would go home, login to the church’s website, and sign up electronically. No fuss. No sign up cards. No data entry. Simple. That world does not exist. To send someone from the service to the lobby or to their computer to sign up is equal to making no invitation at all. The reverse is also true. To send an email midweek asking for a response the following Sunday is just wasted megabits.

Think like the people who sit in your rows.

  • What’s available to them in their row?
  • Is there a response card or do you create a card?
  • Do they have a pen?
  • Who will collect the cards? Are they placed in the offering, collected at the end of the service, or handed to an usher on the way out?
  • Maybe pen and paper doesn’t cut it. What else do they have? What about their cellphones? Can they send a text to a designated number (not yours!)?
  • When you send an email invitaiton, can they fill out a survey or a web form?

Missed opportunities occur when you can’t adequately collect the response. These thoughts may seem elementary. They may seem unnecessary. You may feel you are getting a good enough result from how your collecting responses now. Or are you?

How to Get Your Senior Pastor Engaged with Groups

How to Get Your Senior Pastor Engaged with Groups

By Allen White 

A major factor in a successful group launch is the leadership of the senior pastor. As the leader of the congregation, when the senior pastor points the direction, the members will follow. In the two churches I served, we reached over 125 percent of our average adult attendance with our senior pastor leading the way at New Life in Califonia. In the other church, Brookwood Church in South Carolina, we launched 400 new groups with the pastor’s leadership (We had 30 percent of 5,000 people in groups to start). I have not personally recruited a group leader since 2004. But, how do you get your senior pastor more interested in groups?

Align Groups with Where Your Pastor is Going

Many small group pastors are frustrated with their senior pastors. Maybe you are one of them. I’ve heard complaints like, “I just can’t get my pastor on board with groups.” After serving as an Associate Pastor for most of my 28 years in ministry, let me give you a little insight here – It’s your pastor’s boat. That’s the boat you need to get on. Now, where is that boat headed?

What is your senior pastor talking about? Where is your pastor’s heart? Whether it’s outreach and evangelism, a capital campaign, or something else, when you align groups with where your pastor is going, you will make far more progress than complaining about your pastor not going where you want him/her to go.

After being stuck at 30 percent at New Life after seven years of handpicking leaders, I finally got a clue and listened to where my pastor was headed. Back in 2004, he was excited about The Passion of the Christ. He had already planned a sermon series, because he knew people would have spiritual questions after they watched the movie. When I asked him about launching groups along with The Passion series, he gave an enthusiastic “Yes!” Your best ideas are your pastor’s ideas. Hitch your wagon to that horse.

Create Video-based Curriculum with Your Pastor’s Teaching

Your congregation wants to hear your pastor’s teaching more than any other teacher, even nationally known pastors. When you offer a study based on your pastor’s teaching, your people will become very enthusiastic about it. But, this gets even better.

Not only will your pastor show interest in seeing his weekend teaching go into the week through a small group curriculum, once your pastor has created the videos, he/she will become very interested in recruiting new group leaders and starting new groups.

This was the case at Bay Hope Church in Florida. After a day of shooting video for the church’s upcoming alignment series, the next morning the pastor pulled us into his office. “Now that we’ve shot this video and are creating curriculum, how are we going to get leaders for the groups? How are we going to get people into groups?”

Their Discipleship Pastor came to me later in the day and said, “I’ve been trying to get my pastor interested in groups for two years, and you just did it!” It was practically an accusation.

I just smiled and said, “Well, I’m Allen White.” No, I did not. Once their pastor had made an investment in developing curriculum, he was very interested in seeing people use it. When we handed him talking points each week, he recruited leaders like never before. After three similar campaigns in a single ministry year, the church had over 2,000 people in groups and yet only 1,800 people in their weekend services.

Six 10 minute videos for a six week series will do a lot to motivate both your pastor and your congregation into forming groups. You can do this with a professional crew, a wedding videographer, or an iPhone. Your pastor’s teaching is the draw.

Find Small Group Answers to Your Pastor’s Concerns

What keeps your pastor up at night? What does he/she worry about? A lot of pastors are concerned over reaching their communities, fundraising and general giving, getting people connected, helping them grow in their faith, serving in the community among other things.

How can groups help your pastor reach these objectives? Research shows that people in groups are better connected, grow more, serve more, give more, and reach more than people who are not in groups.* Who wouldn’t want that for their church?

What are your pastor’s greatest concerns? How can groups serve to address those issues?

Concluding Thoughts

President Ronald Reagan had a quote displayed on his desk that read, “There is no limit to what a man can do or where he can go if he doesn’t mind who gets the credit.” I think this is a good motto for any pastor who works for a senior pastor. How can you help your senior pastor win? And, of course, if your pastor wins, then you also win.

*Transformational Groups by Ed Stetzer and Eric Geiger (B&H, 2014) and Sharing the Journey by Robert Wuthnow (The Free Press, 1994).

5.5 Questions with Allen White

5.5 Questions with Allen White

By Allen White

Photo by Luke Tevebaugh

Allen White is the author of Exponential Groups: Unleashing Your Church’s Potential (releases February 1, 2017 from Hendrickson Publishers. Download the Introduction and First Chapter Here). He has worked with over 1,500 churches across North America in the last 12 years. Admittedly, interviewing one’s self is pretty odd, but I have interviewed many people sharing about their ministries and books, so why not?

Q1. What makes groups exponential?

Well, let’s start with strategies that don’t produce exponential groups. If small group pastors are focused on connecting people into groups, they will grow by addition. Prospective members must be provided with a group that they will be assigned to. If you’re doing this and your groups are growing, then you’re lucky.

Other churches focus on multiplying leaders, which usually implies dividing groups. A high quality group leader is recruited, who then mentors an apprentice, who will eventually take part of the group and start a new group. The problem I faced with this model was that my leaders weren’t able to identify apprentices for the most part. Oh, and our groups didn’t want to split.

Exponential speaks to equipping and empowering people to gather a group of their friends and do a study together. Imagine 10 people volunteering to lead, who then invite 10 of their friends to join them. Suddenly, you have 10 new groups and 110 people in groups, and all you did was give them permission, then help them. Now, 10 groups is tame. But, what if the number of groups equaled the number of people in your church? Think about the impact. That turns into some crazy math. In recent years, I’ve seen churches of 2,500 with 500 groups, and a church of 260 start 75 groups. That’s exponential.

Q2. In the first sentence of Exponential Groups, you say, “Everyone is already in a group.” How did you reach that conclusion? What if they’re not?

Think about your own life. If you made a list of your friends, family, co-workers, and neighbors, you would quickly see you are already in a group or even multiple groups. Now, if you took these groups that people are already in and gave them an easy-to-use tool that would intentionally help them grow spiritually, then you have what we typically call a “small group.”

Years ago our congregation took a health assessment. Not only did I want to see where people were growing and where people were stalling out, but I also wanted to see the impact of small groups on their growth. The assessment was based on the five biblical purposes as expressed by Rick Warren: Fellowship, Worship, Discipleship, Service, and Evangelism.

What we discovered was that everyone in our church rated themselves in this exact same order. People who were in official small groups were highest in Fellowship, but so were the people who weren’t. So, I took another survey to ask the non-small group folks who they were in fellowship with. Their responses: friends, family, neighbors, co-workers, etc. They weren’t joining “small groups” because they were already in groups. Then the light bulb went off — what if we gave these groups a study, drew a circle around them, and called them a “group”? It worked better than we imagined.

Now, there are people who are new to the church or new to the area, who genuinely don’t know anyone. These are the exceptions. They need a little help getting connected into a group. Help them, but don’t build your entire system on the perceived needs of the exceptions.

Q3. You talk some about launching groups through church-wide campaigns. Many churches have done this only to see groups fall apart once the study is over. How is your approach different? What’s the best way to form groups that will last?

In order for groups to last beyond a church-wide campaign, three factors are crucial. First, the way the group is formed will largely determine whether the group will continue. See question #2. Second, they need a next step. Many groups don’t continue, because we didn’t ask them to. Lastly, every leader needs a coach. There’s a lot to unpack about coaching, but unless you are supporting your leaders, they will not last for the long term.

Q4. Some pastors are very cautious about lowering the bar on leadership. What would you say to them?

Don’t lower the bar on leadership. Delay the requirements.

Have you ever bought a car from a car dealer? You don’t start with all of the requirements and paperwork necessary to purchase a car. You start with a test drive. In the same way, potential leaders need to test drive small group leadership before they’re ready to seal the deal.

What’s the requirement for a test drive? A drivers license. The question you must answer is: What is the “drivers license” for a small group test drive in your church. For some, they’ll take anyone who is breathing. For others, it’s salvation, baptism, membership, an interview, and/or something else. In chapter 3 of the book, I talk about an acceptable level of risk. You must decide what your church is willing to try.

After group leaders do the test drive and decide to move forward in leading groups, then you can gently reintroduce the requirements you delayed. The end result looks a lot like what you expect from your current groups. You just have a lot more of them.

Q5. Where do you feel churches are missing it with small groups?

I believe some churches don’t think well enough of their people and assume they can’t or won’t lead. They might fear that if “anyone” can lead there will be a lot of problems. Let me assure you — there will be problems. But, the problems I’ve faced in both leading small groups at two churches and coaching other churches amount to about 2 percent of the total leaders you recruit. But, here’s the deal, you already have these problems. Small groups don’t create problems, but they can reveal the problems you already have.

The biggest mistake churches make by far is the lack of a coaching structure. This is difficult work, but it is the backbone of a lasting small group ministry. You cannot coach more than probably 30 leaders yourself. You can never hire all of the staff you need to oversee groups. But, if according to Exodus 18, you have leaders of 10s, leaders of 50s, leaders of 100s, and leaders of 1000s, you can get there. I’ve never had a small group staff. In fact, in the last church I served, we had 6,500 people, and I had one full time assistant. My leadership team was volunteer. My coaches were volunteer. The great thing is I had the privilege of working with people I could never afford to hire. Build a coaching structure or brace for impact.

Q5.5 You are a native Kansan who spent almost 20 years in California, and has now spent the last decade in South Carolina. What teams do you root for?

Well, for college basketball, it’s KU. (Rock. Chalk. Jayhawk). For college football, it’s Clemson. For MLB, it’s the San Francisco Giants. For NBA, it’s the Golden State Warriors. For NFL, I don’t care. How’s that for a mixed bag?

Avoiding Ground Hog Day This Fall

Avoiding Ground Hog Day This Fall

By Allen White

Photo by Nicolas Fernandez

Photo by Nicolas Fernandez

Most of us know the movie starring Bill Murray as a weatherman who is sent to cover the story of a “weather forecasting rat.” Obviously, this is not his favorite assignment. This time something is different. Every day when he wakes up, it’s once again Ground Hog Day. He’s basically having the worse day of his life over and over and over again. Until he finally gets it right.

Some churches had stellar Fall launches last year, then they failed to retain as many groups as they would have liked. The plan for this Fall is another big launch without a next step. The result will be Ground Hog Day.

Other churches are carefully handpicking leaders hoping to have an incremental increase in groups this Fall. I followed this strategy for seven years and got stuck with only 30 percent of our people in groups. After six Ground Hog Days in a row, I knew something had to change.

How will your Fall launch this year be different from your Fall launch last year? Now, you could do the exact same thing you did last year only louder, more frequent, and with great intensity, and you will probably gain a few more. But, the result will be far from exponential, and it will feel like Ground Hog Day all over again. Consider these six things as you prepare for your Fall launch:

1. What topic will attract more?

In working with over 1,500 churches over the last 11 years, some topics have been real winners in connecting not only congregations, but communities into groups. Other topics, well, not so much. Let’s start with the narrow topics.

If you’re church is going with a rather mature topic like fasting, giving, evangelism, or anything by Francis Chan, you will have a limited amount of new groups starting. After all, when most of us read Francis Chan, we wonder if we’re even still Christians. There is a place for more mature topics, topics with lots of homework, and anything to do with money, but it’s not in a Fall campaign where you have the biggest possibility of connecting people into groups.

Think about felt needs. What needs do your people and your community have? How could a Fall campaign help? Topics like parenting, relationships, stress, fears, hope, peace, and similar could certainly scratch where folks itch. This does not mean you need to cater to peoples’ needs in every curriculum you promote, but if you want to draw them in for a big Fall launch, that is certainly the direction to head. In fact, you might even think about creating your own curriculum.

2. What strategy will connect more?

What has worked in the past will not continue into the future. If your people are filling out sign up cards or web forms, get out of that business ASAP. This is the most time consuming, ineffective method of forming groups known to man. You do all the work of getting them into a group only to discover that either the leader never follows up with the person, the person never shows up, or the person doesn’t stick with a group where they have nothing in common with anybody else. In fact, this practice makes me want to change the analogy from Ground Hog Day to the definition of insanity!

Now that you’re giving up your sign up cards, how do you connect people into groups. Start with the group leaders. Who do they know that would enjoy the study? Personal invitation will go a long way to form healthier, long-lasting groups. If you have a lot of new people in your church or moving into your area, then create an environment where new people can meet group leaders face to face, then sign up for a specific group. Some people want to lead a group, but don’t want strangers coming to their house. Why not have them start a group by just inviting their friends? In fact, could your people “do the study with their friends” and not even mention “groups”?

3. What new method will recruit more leaders?

Are you still handpicking leaders? How stressed are you already about Fall? Are your leaders supposed to be training an apprentice? How well is that working? Are you still recruiting “hosts”? If you’ve been recruiting hosts for the last 14 years, your people are wise to you. They know “hosts” means leader.

Now, don’t get me wrong. These have all been very effective methods of recruiting and developing leaders. But, if you are continuing to recruit dwindling amounts of leaders with these same strategies, then you must face the fact that your people have effectively said “No” to these recruiting methods. What could you offer this Fall that they might say “Yes” to?

4. Who will coach your new leaders?

Just reading that question evokes a lot of guilt for most small group coaches. I know your coaching structure is not what you imagined or is non-existent. Some of you have even deceived yourselves into thinking that staff can handle the needs of group leaders. You’re sending out emails and inviting people to meetings. How are those meetings working out?

The most important person in the life of a group leader is his or her coach. I was the sole coach for all of my leaders for a long time. Technically, it worked. Practically, it didn’t. They didn’t receive the care and support they needed. In fact, one year all of them quit. That was not a Ground Hog Day I ever wanted to repeat, so we put coaching in place before we recruited another group leader.

The main focus of any small group pastor should be on two things: coaching and curriculum. Coaches are the only way to know what’s in the head and heart of a group leader. And, of course, coaches must be accountable to you or your small group team depending on the size of your church.

5. What training tool will be more effective?

Seminary taught me I needed to train leaders in meetings. I offered meetings. Some were better attended than others. Once I stood in an empty room at about 15 minutes after the start time questioning the call of God on my life because no one had showed up for my training. Then, I had a big realization: people hate meetings.

Heading into this Fall (and attempting to avoid another Ground Hog Day), are you in the training business or the meeting business? They are not the same thing. If your training is based on centralized meetings, then you are missing a good portion of your leaders. How else can you train? I started this blog by answering my group leaders questions. Some small group pastors create a 2 minute video they email to their leaders every week. What could training look like in your church?

A while back I was talking to a pastor who had a background in corporate training. He told me, “This might sound strange considering my background, but I’ve come to realize the best training comes from the person who is proximate to the group leader when they are facing a problem.” Now, we’re back to coaching.

6. How will more groups continue into the New Year?

Creating a lot of excitement and starting a bunch of groups for a six week series is relatively easy. The test comes at the end of the six weeks. For some reason when people are invited into a six week study, they get the impression that at the end of the six weeks their group is done. I don’t know where they would get such a crazy idea.

If we don’t challenge these groups to continue, then not only will we experience Ground Hog Day every Fall, we will have Ground Hog Day at the start of every semester and every group launch. In North America, people like to stay together. This is why the apprentice model is a struggle. This is also why semester-based groups which practice what I call “fruit basket upset” at the end of the semester create a lot more work and dissatisfaction among group members.

If you give groups an opportunity to continue in the middle of your Fall series, chances are they will take you up on it. If you execute all six points of this post well, you could have 80 percent or more of your groups continue.

Ground Hog Day isn’t just for February.

What are you willing to change this Fall that will increase your result and effectiveness in forming and retaining groups? What risk are you willing to take? Would you lower the requirements for group leaders temporarily? Would you try a new strategy to form groups? Could you try your hand at developing a coaching structure and reworking your training?

This Fall could be unlike any Fall launch you’ve lead before. Isn’t it time to get out of the cycle of Ground Hog Day. If you would like to learn more, please join me for an upcoming webinar: allenwhite.org/webinars

4 Questionable Practices in Small Groups

4 Questionable Practices in Small Groups

By Allen White

Photo by Lina Mikuckiene. Used with permission.

Photo by Lina Mikuckiene. Used with permission.

In leading small groups and tracking trends over the last 25 years, I’ve done all kinds of things to recruit leaders and get people connected into groups. Some of those things, I had to apologize for. Others, I simply avoided from the start. While this post is not meant to cast aspersions on other well-meaning practitioners, it might be time to slow down and rethink some of the things we’ve been doing.

1. Telling People, “Your small group will be your new best friends.”

Sometimes in our zeal of connecting people into community, we overreach and make unrealistic promises about small groups. Let’s face it, we’ve all been in small groups. Some of those groups rocked. Some of those groups don’t rock. The more random the method in forming small groups, the less likely people will become friends, let alone, close friends. I’ve actually had to apologize for this one.

Maybe a better way to say this is that prospective group members will meet some friendly people in groups. That’s a safer bet. But, you can even go one better.

Encourage people to form a group with the friends they already have. This way they are doing something intentional about their spiritual growth and getting together with their friends. This is much better than forsaking their current friends for a group of possible future friends. After all, why reconnect people who are already connected?

Now there may be some new folks in your church who honestly don’t know anyone. People who have just moved into the community or are new to your church might not get invited into a group. These tend to be the exceptions and not the rule. Make allowances for these exceptions, but don’t oversell groups in the process.

2. Recruiting Leaders by saying, “Hosting a group is simple.”

Fourteen years ago, we were introduced to a new strategy to recruit hosts instead of leaders. The idea was that if people would open their home, provide some refreshments, and push play, then they can very easily host a group.

Then, we ran into an issue — everybody is normal until you get to know them (Thanks, John Ortberg for that line). Once people got into groups and got to know each other, we discovered there were a few problems. These issues went well beyond pouring coffee and pushing play. Now, what do we do?

The issue really comes down to how well the hosts were prepared and what kind of backup you’ve provided. Starting with the first briefing or orientation the new host attends, they need to understand when something comes up, they will have a coach to turn to, and not just a phone number. They will also receive on-going training, and not just jump into the deep end and have fun! Something as simple as sending out a short training video on a regular basis to answer common questions or to direct hosts in where to turn for help makes for suitable backup.

The risk of not offering coaching, training, and help is hosts who end up with a bad experience, no group, and no plans for hosting a group again. These causalities can and should be avoided at all costs. Regardless of the whether the church has dozens, hundreds or thousands of new groups, it’s necessary to effectively support them. Otherwise, you end up with the dilemma of disposable groups.

3. Believing New Leaders can Survive Without a Coach.

One of the biggest factors in the failure of new groups is discouragement. The friends who a new leader invites can’t join the group. Twenty people signed up, but only a few showed up. The enemy beats the new leaders up and convinces them they aren’t good enough to lead. Discouragement is devastating to new leaders.

Most new leaders aren’t going to pick up the phone and seek out encouragement. In fact, if they did, they might feel they were confessing a fault rather than seeking help. But, a coach who checks in on them regularly is far more likely to hear the new leader’s need first and respond. The new leaders will be more open with their coaches, since they have a relationship.

Building a coaching structure is the real work of small group ministry. Regardless of the size of your church, if you follow the principles of Exodus 18, you will have more groups and better leaders. Neglecting new leaders is unwise.

4. Inviting People to Join Groups, then Making Them the Leader.

Years ago I came across a strategy where you put prospective members in a room, went through a series of exercises, then at the end of the evening, groups were formed including a newly designated leader chosen by the group. I’ll be honest. The first time I heard this idea, I put the materials in the bottom drawer of my desk and didn’t look at them again for three years!

While I am a huge advocate of inviting any willing soul to lead a group or to do a study with their friends, I have to admit, this idea of walking in as prospective members and walking out as group leaders makes me uneasy. I understand people need to be challenged to step out of their comfort zone. I’m not sure that putting them on the spot is the best way to do it.

In all of our efforts to recruit leaders and connect people into groups, I believe we need to be careful and not cross a line into questionable practices. There are plenty of strategies which will achieve better results that are more forthright. And, of course, launching new groups without a coach is just a bad idea.

There is huge potential for groups and group leaders in your church. And, I will admit, I am a big fan of anyone who will take risks to make that happen. But, rather than focusing on a short term win, we need to look at the long game. If someone gets burned in a group experience early on, how likely will they try it again? Let’s keep from over-promising and under-delivering in groups. Group life is so amazing, there really is no need for shortcuts.

Now, in today’s post, I may have picked on one of your favorite strategies. You may disagree with me. Let me know by leaving a comment. Let’s talk about it.

Free Mini-Course on Recruiting Leaders

Join our mailing list to receive Allen's latest thoughts on small groups.

You have Successfully Subscribed!