Managing Online Groups

Managing Online Groups

Ministry is more decentralized than ever. That’s not necessarily a bad thing. But, many of the things you typically count on to monitor the health and activity of small groups aren’t functioning at their optimal level. How can you know what’s going on with your groups when your “dashboard” has short circuited?

Don’t Just Hope It Works.

If you launched a lot of new online groups in the last year or moved your established groups online, then your reporting system is probably not functioning quite as well as you’d like. But, if you are depending on a report to know what’s going on in your groups, you’re already in the weeds.

In-person leader meetings aren’t happening and online leader training is poorly attended. While it’s great to see everyone’s face, meetings are okay at dispensing information, but you still don’t know what’s going on in your groups.

Some have basically given up. They are hoping that one way or another, groups will survive the pandemic and come out okay. The truth is what you don’t know will hurt you.

Where Do Online Groups Need Help?

Your group leaders are facing issues they’ve never faced before. The stress of the global pandemic, social isolation, economic uncertainty, and political chaos has taken a toll. Overall mental health is precarious. Your group leaders may or may not be equipped to handle what they’re facing.

The sheer numbers of issues coming up among your people are too much for you to manage alone. You need a level of leadership between you and your leaders. This doesn’t mean becoming aloof to your leaders’ needs. It means that you have very quickly become stretched too thin. It’s time to bring in the reinforcements! Which of your established leaders could help you carry the load and care for your group leaders?

What’s the Next Step for Your Online Groups?

Where are you leading your online groups? Are they just a stop-gap until the pandemic ends? There is more potential in your temporary, online groups that you realize.

If people have stepped forward to lead a short-term online group with their friends, they have essentially self-identified as a potential group leader. If they are leading an egroup, book group, or something else that you’ve come up with, then give them the next step into small group leadership. But, don’t make the step too big. (If you haven’t launched short-term online groups, then start promoting now and launch “egroups” for the 30 days prior to Easter, which is the Lenten season.)

As I talk to pastors every day, churches and small groups are faced with very different restrictions and regulations depending on their region of the country. Even if churches and groups aren’t limited in meeting, some of your members may be avoiding physical contact out of an abundance of caution. People need connection and conversation. Use this season to experiment. Tell them you’re only doing this “because of COVID.” For every group that is divided over meeting in-person or online, start two groups. Then, give them a next step.

Give the group a study or a sermon discussion guide to use after Easter. Most short-term groups disband because they aren’t invited to continue. (That isn’t rocket science, but it sure took a long time for some of us to figure out.)

Give the “leaders” of these temporary groups a next step into training. Start by inviting them to your basic training (I recommend Steve Gladen’s Small Group Leader Training kit, which is completely customizable.)

Final Thoughts

The link to successfully getting new groups launched and to help them continue is a coach who will encourage and instruct the leaders as they need help. You can’t host the meetings you used to. You can’t personally check in on dozens or hundreds of new leaders. You can’t write off these short-term groups and hope things get back to normal.

You have an amazing opportunity to grow your small group ministry in ways you’ve only dreamed of. Many of the other ministries in your church which might have competed for the same leaders and group members have been postponed or shut down. Nothing has cleared the deck of church activities like COVID. This is your opportunity. Assess your established leaders to recruit coaches. Ask your senior pastor to promote “egroups.” Then, buckle up!

For a Complete Guide to Coaching: the Coaching Exponential Groups course.

For more information on online small groups, check out Leading Online Small Groups by Allen White

Why Small Group Coaching Matters

Why Small Group Coaching Matters

By Allen White 
In conversations with small group pastors from some of the largest small group ministries in the country, I’ve learned that many have completely given up on coaching group leaders. Others are on the other extreme and hire coaches. Whether your approach is the “phone-a-friend” method or the metachurch model, here are some reasons coaching is significant.

More Group Leaders Will Quit BEFORE a Study Begins that After.

From the moment someone offers to be a Leader/Host/Friend and start a group, they need a coach. I have seen more potential group leaders stall between the invitation to lead and the start of the study than at any point in the process. Most groups who actually do the first study or first semester will continue on, but groups that fail to start tend to not continue.
It is mission critical for a leader to have a coach from when they say “Yes,” until the end of the study. You may ask, “But, what about the rest of our group leaders?” Here’s the deal, if your other groups have survived without a coach, put that on the back burner and start coaching your new leaders now.

People Hate Meetings.

You’re probably frustrated that your group leaders don’t show up for your training. The short of it is people simply hate meetings, especially when the topics don’t affect them. How do you train your leaders if they won’t come to meetings? Coach them.
Rather than coaches being your spies or your report-takers, have the coaches train the group leaders on what the leaders actually need training on. It’s not cookie cutter. It’s customized to what the leader is currently facing. If you are answering the questions your leaders are asking, then they will become very interested in training. But, what is training?
What if training, especially on-going training, is not a note sheet and a PowerPoint presentation? Training could be a short video emailed out to your leaders. Training could be a short conversation. Training could be solving a current problem. Training should come from the coach.
But, if the coaches do the training, what do small group pastors/ directors do? Train the coaches and build a small group team. By working at a higher level in your small group structure, you can have a greater impact and get much further faster.

You Can’t Successfully Coach More than 8 Leaders Yourself.

Why eight? That’s my number. I tried to coach 30 leaders once. There’s wasn’t much coaching going on. What I discovered is eight is great. In a church under 1,000 adults, your eight might be your coaches or small group team. In a church over 1,000 adults, your eight is definitely a small group team. Just follow the pattern Jethro gave Moses in Exodus 18.
Let’s face it – most small group pastors/ directors wear more hats than just small group ministry. If that’s the case with you, then you certainly can’t coach all of your leaders by yourself. Consider your best and brightest leaders. Could they coach? Let them give it a try.
But, there’s a much bigger reason to invest in coaching – you won’t always have as many groups as you currently have. You’re going to have more! How are you going to serve your group leaders when you have twice as many as you have now? It happened to me in one day! Plan for where you want your groups to grow. Recruit coaches even before you recruit leaders!
Coaching will make all of the difference in both starting and supporting group leaders. No doubt building a coaching structure is the hardest work of small group ministry.
The only thing harder is not having one.

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People in Small Groups will:

Attend More.

Give More.

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Serve More.

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